Privacy Statement
This Privacy Policy explains how ZuluSpins collects, uses, stores and protects personal information when you use our online casino and sportsbook services. We respect your privacy and aim to be clear about the types of information we collect, why we need it and how you can manage your data.
Types of data we collect
We collect information that is necessary to operate an online casino and sports betting service and to meet our legal and security obligations. This includes:
Personal data
Details you provide when registering or updating your account, such as your name, email address, date of birth, residential address, phone number and identification documents submitted for verification.
Technical data
Information about your device and connection, including IP address, browser type, operating system, device identifiers and log data. We also record session information to maintain account security and service performance.
Transactional data
Payment and transaction details, such as deposit and withdrawal records, payment method, transaction amounts and currency. We may also retain records of bets, game activity, play history and promotional redemptions to administer accounts and resolve disputes.
How we use your information
We use personal and technical information to:
- create and manage your account;
- process deposits, withdrawals and payments;
- provide customer support and resolve issues;
- monitor for fraud, suspicious activity and compliance with our terms;
- improve our services and site functionality; and
- communicate important service notices, security alerts and transactional messages.
Data protection practices
We take reasonable administrative and technical measures to protect your information against unauthorized access, loss or misuse. Access to personal data is restricted to staff and contractors who need it to perform their roles. While we use encryption and secure channels where appropriate, no online method is completely secure and we cannot guarantee absolute protection.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, maintain sessions, analyse site usage and deliver relevant content. You can control or disable cookies through your browser settings, but doing so may affect site functionality. We may also use analytics and advertising tools to measure and improve our services.
Information sharing and third parties
We may share your information with third parties when required to provide our services, such as payment processors, identity verification services, fraud prevention partners and service providers who support site operations. We only share the information necessary for these purposes and expect our partners to protect it. We will not sell your personal information.
User rights
You have the right to request access to the personal information we hold about you and to request correction of any inaccurate data. You may also request deletion of your account information where retention is not required for legal, security or operational reasons. We will respond to verified requests in a reasonable timeframe.
Access, correction and deletion
To access, correct or request deletion of your personal information, contact our support team. For security, we may ask you to verify your identity before making changes or fulfilling requests. Certain data may be retained if necessary to comply with legal obligations or to protect against fraud and abuse.
Privacy policy updates
We may update this Privacy Policy from time to time. When changes are made, we will post the revised policy on our site and, where appropriate, provide notice to active account holders. Continued use of our services after changes indicates acceptance of the updated policy.