Contact Us

Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Reach us via live chat, email or phone and we’ll guide you through deposits, withdrawals, verification, promotions or gameplay problems. For quick replies use live chat; for document uploads use email. Use our convenient communication channels and we’ll respond promptly with clear, practical assistance for Canadian players.

Department	Contact
Customer support	[email protected] (live chat & email; typical reply 1-4 hours; document upload supported)
General enquiries	[email protected] (account setup, verification and general questions; response within 24 hours)
Affiliate enquiries	[email protected] (partner onboarding, tracking and payments; Mon-Fri replies)
Phone	+1 416 239 4875 (English support; limited phone hours)
Working hours	Live chat 24/7; Phone Mon-Fri, 09:00-18:00 ET; Email replies 24 hours

Email Support

For detailed requests, account issues, or when you need to send documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID to avoid delays. This helps our team review your case and respond as quickly as possible.

Contact Form

Name

<label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="6" required placeholder="How can we help? Include relevant account details if applicable. Support available in English and French." style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0b6b4a;color:#fff;padding:10px 14px;border:none;border-radius:4px;font-size:15px;cursor:pointer;">  Send message</button>

Response Time

Our support team aims to respond quickly. Most inquiries are answered within one business day. For simple account or payment questions you’ll usually hear back the same day, while more complex issues such as document verification or disputed transactions can take longer. Response times depend on the issue’s nature and volume of requests; we appreciate your patience as we work to resolve things.

Feedback

We’d love your feedback. If you have suggestions, ideas or issues, please share them - we review every message carefully and use input to improve the site, promotions and overall user experience. Your comments help shape future features and fix problems quickly. Send thoughts via live chat or email to [email protected], or use the feedback form in your account.